Cancellation policy
Payment to Hilary Burbidge Dog Training (HBDT) is required in full when booking 1:1 and group classes to confirm and secure a place.
1:1 Training Session – cancellation policy: HBDT requires 48hrs cancellation notice. Full training fees are due should the client fail to attend at time of the booked training session.
Group Training Sessions – cancellation policy: No refund will be given for any training sessions missed, unless a vet provides HBDT written proof the dog is not sound.
Bitches in season are not permitted to attend 1:1 or Group Training Sessions. Notice of a bitch in heat is required by HBDT as soon as possible to allow the place to be offered to another client.
If a dog is coughing and vomiting and appears out of sorts, please do not bring them to 1:1 or Group Training Sessions, to avoid the spread of Kennel Cough – which is highly contagious. Please kindly inform HBDT if the dog develops Kennel Cough symptoms after attending training so HBDT may swiftly inform the other class attendees.
Privacy policy
This privacy policy sets out how HBDT uses and protects any information that you provide when booking.
HBDT is registered with ICO (Ref: ZB156503) and is committed to ensuring that all clients privacy is protected. Personal and contact information that clients choose to provide will be used in accordance with this privacy policy and ICO regulations. Up-dated 5th August 2021.
Information collected
HBDT may collect the following information:
- Name
- Contact information including, home address, postcode, telephone numbers and email address
- Information about the dog, including routine, health, lifestyle and diet and training goals
What HBDT does with collected information
The information the client chooses to provide helps HBDT gain a well-rounded understanding of the client requirements and therefore ensures a more personalised service according to the specific dog, client and training needs. Information provided is important to ensure HBDT offers a professional and efficient experience for the client, it will be used for:
- internal record keeping
- training homework, guidance, advice and links to relevant and useful information
- improving training services
- seasonal promotional emails about training dates and events relevant to the client
Links to other websites
The Hilary Burbidge Dog Training website contains links to enable clients to visit other websites of interest. Please note, HBDT does not have any control over how other websites use personal information and cannot be responsible for the protection and privacy of any information provided by you whilst visiting these sites and therefore are not governed by this privacy statement. HBDT advises researching the privacy statement applicable to the any websites linked to HBDT website or otherwise connected.
Controlling personal information
Please be assured Hilary Burbidge Dog Training (HBDT) will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
When filling in the online form, please click the box to indicate you do not want the information to be used by anybody for direct marketing purposes.
If you agreed to your personal information being used for marketing information, you may change your mind at any time by emailing hilary@hbdogtraining.com
Your personal information may be used to send you promotional information about third parties which we think you may find interesting and if you have agreed or asked HBDT to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email hilary@hbdogtraining.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Security
HBDT are committed to ensuring that client’s information is secure. In order to prevent unauthorised access or disclosure HBDT have put in place suitable physical, electronic and managerial procedures to safeguard and secure information collected
How HBDT uses cookies
A cookie is a small file which is stored on a computer’s hard drive. The file is added and the cookie helps analyse web traffic or particular site visit information. Cookies allow web applications to respond to an individual. The web application can then tailor its operations to your preferences by gathering and remembering information about your movements on such sites.
HBDT uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to client needs. HBDT only use this information for statistical analysis purposes and then the data is removed from the system.
A cookie does not allow HBDT to access to a clients computer or any information about the client, other than the data the client chooses to share with HBDT. The client may choose to accept or decline cookies.
